Company Overview:
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital.
Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy what you do, doing exceptional work; thrive on great teamwork and trust one another, make a positive impact on those around you; and never stop learning. We are continuously growing, and we are always on the lookout for driven and positive people to join our team.
At Arthrex we are looking for that extra edge, a positive and never be defeated attitude, and a driving passion to succeed and bring that extra something to all that you do. Although it is very hard to define, if you have it, youll know that this is you, as will we. This is just the start of a great journeywe are continually growing and have new roles across the business that need passionate individuals to really drive them into life.
The Job:
Working within the Customer Experience team of Events, Medical Education and Hospitality, you will be expected to manage and support the day-to-day event and education departments administration needs with a specific focus on the core areas of Education Services; faculty instruction, liaison and claims administration, in-field surgical visitations and the co-ordination of our staff education program. We want to see enthusiastic candidates with fresh ideas and excellent organizational skills required to support a busy team and take responsibility for your critical functions across multiple workstreams. A customer focused mindset is essential and commitment to deliver events that make a meaningful impact to our target audience
Aims of the post:
Coordination and ownership of 4 core areas of service need;
- UK faculty coordination
- Visitation Service delivery and development
- Staff education coordination
- Naples bookings and experience management
Work will be carried out in close coordination with internal and external partners and in compliance with the relevant industry regulations
Additional support and opportunity to assist the wider team in event co-ordination and point of contact support will be required
Duties and Responsibilities:
Coordination of all UK initiated Instructor requirements within Innovation Point and nationally. This will include overseeing all aspects of Instructor co-ordination including but not limited to; invitation, information supply, point of contact, invoice handling, GmbH liaison, Inc. liaison, contract management, internal budget tracking
Support events colleagues in coordination for staff, participants and speakers, as well as booking of travel services to Company policy and guidelines as events require
Close working with Medical Education, Events and Product Management in planning of event agendas, lecture topics and support of the instructors in coordination with materials
Lead co-ordination and development of our growing Surgical Visitation program as it expands with close working relationships with GmbH, Product Management, Marketing, Events and Medical Education.
- Co-ordination of requests, attendees, information and logistics, along with host surgeon and Centre as well as corresponding sales team and Product Management team
- Facilitate Overseas Travel for visitations as required
- Close management of UK KOL communications
Co-ordination of our internal staff education and development program to support our clinical medical education team. Take responsibility for administrative support needs including accommodation, materials, system bookings and uploads, feedback surveys
Support coordination for visits to sister ArthroLabs overseas and other educational events internationally, notably Munich (Germany) and Naples (Florida).
Events related admin in the evolving company-specific event management software and independent use of all required tools of the system
Anticipating and planning for different scenarios
Planning multiple events at once
The job holder agrees to take on other reasonable tasks within the scope of the above-office position, which correspond to his/her abilities, in accordance with the instructions of the management/supervisor.
General requirements:
Good handling of MS Office applications
Self-sufficient, well organised and reliable working methods
Excellent communicative skills, motivation and team spirit
Talent for administration and attention to detail
Customer focused mindset
Specific requirements:
Knowledge of current industry compliance requirements is an advantage
Experience in working with event software / booking programs is an advantage
Experience or familiarity with speaker / faculty coordination and remuneration contracts or legal experience an advantage
Co-ordinate closely with the Product Management and Marketing teams to understand marketing objective of activities and contribute to the development of this via delivery of customer experience objectives
Excellent administration and attention to detail
Accuracy with deadlines to project timelines to ensure information is shared with respective departments on time.
Sense of urgency to tasks
To work alongside onsite hospitality to deliver seamless front of house experience
To ensure effective communication is carried out with clients and customers on an ongoing basis.
Working Arrangements:
Full-time as required between 9am and 5pm, average of 40 hours per week Monday to Friday.
Travel activity:
5% National only
Compensation and Benefits:
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability, and any other protected characteristics under the Equality Act 2010.
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